General Enquiries
If your request is in relation to an emergency or an urgent situation please contact Council on (07) 5329 6500. Do not use the online chat, online form or send an email in these instances.
Online Customer Request Form
You can request a service by filling out our online customer request form, and a council staff member will respond to your request as required.
This is the best way to request a service from Council, such as road maintenance, bin replacement and reporting graffiti.
Telephone
Customer Service Centre - (07) 5329 6500, 8.30am - 5.00pm Monday to Friday (excluding public holidays) - including After Hours emergencies where a Duty Officer will assess the urgency of your call.
Telephone assistance
If you need an interpreter please call the Translating and Interpreting Service (TIS) on 131 450.
If you have a hearing or speech impairment you can contact the National Relay Service.
Phone:
- 133 677 (hearing impaired)
- 1300 555 727 (speech impaired).
Email
All enquiries can be emailed to mail@noosa.qld.gov.au
NOTE: If your request is in relation to an emergency or an urgent situation please contact council on (07) 5329 6500. Do not send an email in this instance.
Chat Online
Available 8:30am – 4:30pm Monday to Friday (excluding Public Holidays) by clicking the online chat icon at the bottom of the page.
If the service is closed, you can still lodge a request for service via the online requests form.
Please note that all information collected through Online Chat is in accordance with the privacy statement(PDF, 364KB).
If your request is in relation to an emergency or an urgent situation please contact council on (07) 5329 6500. Do not use the online chat, online form or send an email in these instances.
In Person
Council office:
8.30am - 4.30pm Monday to Friday (excluding public holidays)
9 Pelican Street, Tewantin
Building and Plumbing Services:
** Customer service for building and plumbing applications have temporarily relocated from the Noosaville Depot to the Tewantin Customer Service centre.
8.30am - 4.30pm Monday to Friday (excluding public holidays)
9 Pelican Street, Tewantin
Mail
Chief Executive Officer
Noosa Shire Council
PO Box 141
Tewantin QLD 4565
Snap Send Solve App
Snap Send Solve is a free app that can be used to alert Council of issues in the community such as potholes, illegal dumping, overflowing bins etc.
The app is free and available from the Apple Store or Google's Play Store. Simply search for the Snap Send Solve app and follow the prompts to download onto your mobile device.
For more information go to the Snap Send Solve website.
Privacy
Noosa Shire Council will only use the personal information collected for the intended purpose, to remain in contact with you regarding your enquiry and the legitimate functions and services of Council.
Council is authorised to collect this information in accordance with the Local Government Act 2009 and associated laws. Access to your personal information will only be provided to appropriate Council employees and authorised officers. Your personal information will only be disclosed to authorised third parties if required to complete your request, or if required to do so by law, and will not be transferred outside of Australia.
If you do not provide your personal information, we may not be able to process or respond to your request. Your personal information is handled in accordance with Council’s Privacy Policy and contains details on how to request access to your personal information and complain if you believe there has been a breach of the Queensland Privacy Principles in the Information Privacy Act 2009 (Qld).
If you have any questions regarding how your personal information will be handled, contact us on the details provided at the bottom of this page. Your personal information is dealt with in accordance with council's Terms of Use guideline.