Protecting supplier payments with Eftsure

Banks do not match Payee Names with Account Numbers in the electronic payment process which can lead to payments not going to the intended party. Eftsure does this matching and verification to ensure payments got to the intended party.

With cyber fraud prevalent globally, it is a serious risk for all businesses, including councils. Threats such as phishing scams or fraudulent changes to payment files can result in significant financial loss. This partnership with Eftsure provides greater assurance as they continuously monitor and verify supplier details, reducing these risks. Once your details are securely stored with Eftsure, it is not a one-time verification, your details will be confirmed for every payment. 

Data is only used for verification and stored securely in compliance with Australian standards. Security measures are regularly updated to address emerging threats, and Eftsure maintains a Security Incident Response Plan based on ISO/IEC 27035 principles. You may already be verified with Eftsure as they work with many businesses across Australia, including a number of councils.

We will ensure all messaging from Eftsure and Noosa Council is clearly branded. Emails will come from an official email address: noreply_verification@noosa.qld.gov.au and reference Noosa Council. If you are wary of clicking links, go directly to www.eftsure.com and use the reference code from the email.

When you follow the instructions to verify your details on Eftsure’s website you will see your bank account details are partly populated which identifies your company. This comes from the information you originally supplied to your Noosa Council business unit contact.

Expect the Eftsure team to call to validate your account details if you have chosen not to verify your business details through the Eftsure portal. They will identify themselves as part of the Eftsure support team.

If you have any concerns, please call Noosa Shire Council or Eftsure to confirm the email or phone call legitimacy. The details are in the ‘Contacts’ section above.

If you prefer, simply open a browser and go to the www.eftsure.com site, then click on the Supplier tab at the top and manually enter (or copy and paste) the reference code provided to you in the email.  Note when you enter the reference code take care not to confuse zeros with the letter “O” or two with the letter “Z”.  The reference is case sensitive and has no spaces at the beginning or end.

Our verification requirement is to have them collated and checked by an independent third party (Eftsure) to ensure your details are accurate and validated and your payments are safe.