Business and COVID-19

ASSISTANCE PROGRAMS
FOR BUSINESS
BUSINESS RESILIENCE
SURVEY RESULTS
NOOSA CONNECTS
FACEBOOK PAGE
MENTAL HEALTH SUPPORT
FOR BUSINESS OWNERS
 
FREE ONLINE
TRAINING PROGRAMS
 

THE WAY FORWARD
BUSINESS RECOVERY PLAN

COVID Safe Business Re-opening

Protecting Noosa's Community - We've put together resources and information to provide COVID safe guidance and support for Noosa businesses as we re-open our economy. Please see below for business re-opening information.

COVID-19 Testing Clinic now in Noosa at The J.  Read more here

Remember, the public health rules to maintain to keep us all safe are:

  • Physical Distancing 
  • Hand Hygiene
  • Respiratory Hygiene 
  • Frequent environmental cleaning and disinfection 

Roadmap to Easing  Business Restrictions 

The Queensland Government has developed a Roadmap to Easing Restrictions which outlines the step down approach to easing of restrictions to ensure businesses can reopen in a way that increases business activity but does not compromise the health of customers, staff and the community.  Find out what this means at Easing Business Restrictions. 

24 July - The Chief Health Officer announced an update to restrictions with the reinstatement of the requirement for patrons to remain seated in licensed venues and food services venues, although the same number of people is allowed, and food and drink may be ordered from the bar.

From Stage 3, effective 3 July 2020, the maximum number of patrons for a business at any one time will be determined by the 4 square metre rule, with defined areas no longer required. However, for smaller venues below 200 square metres, businesses can have one person per 2 square metres up to 50 persons at a time.

All businesses listed on the Roadmap must comply with the COVID Safe Business Framework. COVID Safe Industry Plans are required where restricted businesses want to offer their services to more than 50 people at a time.

For guidance see the Framework for COVID Safe Businesses.

If you are unsure what applies to your business, check out frequently asked questions to better understand the COVID Safe Businesses framework.

If the services your industry provides have previously not been restricted by Public Health Directions you can continue to operate as you are now, in line with the health guidance set out by the Chief Health Officer and Queensland Health.

Re-opening Information and Resources

  • Key points for Restaurants & Cafes

    • 24 July - The Chief Health Officer announced an update to restrictions with the reinstatement of the requirement for patrons to remain seated in licensed venues and food services venues, although the same number of people is allowed, and food and drink may be ordered from the bar
    • For dining in or drinking patrons, implement measures to restrict numbers to one patron per 4 square metres. For smaller venues below 200 square metres, businesses can have one person per 2 square metres up to 50 persons at a time
    • Restricted businesses can have up to 50 patrons when using a COVID Safe Checklist or the maximum determined by the 4 square metre rule when following a COVID Safe Industry Plan.Find the Food Industry Plan here 
    • You are required to complete and display COVID Safe checklist when you open for trade to comply with the essential health requirements that enable you to open and provide a safe environment for your customers and your staff.
    • You must complete, sign and display the checklist in a prominent, visible location at your business premises.
    • You are not required to submit this checklist to Queensland Health, however a relevant enforcement officer can check compliance at any time and/or may ask for a copy of the signed checklist.
    • Record keeping obligations and collecting personal information under the public health directions is required. For further guidance, refer to the Factsheet for storing and collecting information.
    • Your staff must complete mandatory COVID Safe mandatory training within two weeks of your business commencing. Staff that commence with your business after this two-week period must complete this training before commencing. This training program is available for free at https://tafeqld.edu.au/covid-safe
    • More information for licensed premises is available from the Office of Liquor and Gaming

    Source: covid19.qld.gov.au

    The following resources/posters may be helpful for you in complying with the COVID Safe requirements:

    For display at a prominent location for your customers

    For display internally for your staff

    Other posters are available at Safe Work Australia

     

  • Key points for Beauty Therapists and Nail Salons 

    • You are required to complete and display COVID Safe checklist when you open for trade to comply with the essential health requirements that enable you to open and provide a safe environment for your customers and your staff.
    • You must complete, sign and display the checklist in a prominent, visible location at your business premises.
    • You are not required to submit this checklist to Queensland Health, however a relevant enforcement officer can check compliance at any time and/or may ask for a copy of the signed checklist.
    • Record keeping obligations and collecting personal information under the public health directions is required. For further guidance, refer to the Factsheet for storing and collecting information.
    • Your staff must complete mandatory COVID Safe mandatory training within two weeks of your business commencing. Staff that commence with your business after this two-week period must complete this training before commencing. This training program is available for free at https://tafeqld.edu.au/covid-safe

    Source: covid19.qld.gov.au

    The following resources that need to be displayed by your business, as required by the COVID Safe checklist are enclosed.

    For display at a prominent location for your customers

    For display internally for your staff

    Download the complete Beauty Therapy/Nail Salons COVID Safe information pack:

    Beauty Services COVID Safe Information pack

  • Key points for Retail Outlets

    • All businesses need a current Work Health and Safety Plan that has COVID Safe strategies in place. This plan does not need to be submitted for approval and should be made available if requested. Details on how to develop your WHS Plan are here.
    • Maximum number of customers for a business at any one time is determined by the 4 square metre rule
    • For smaller venues below 200 square metres, businesses can have one person per 2 square metres up to 50 persons at a time
    • Manage customer numbers and queues - have plans and systems in place to monitor and control the number of customers in the workplace at any given time
    • Provide hand sanitiser at ample locations throughout the store 
    • Clean surfaces thoroughly including all high contact areas such as doors, handles, point of sale devices, counters and displays, kiosks, trolleys, lifts, with appropriate cleaning agents.
    • Place reminders and cues about precautions around the store, for social distancing, hand hygiene, cough and sneeze behaviour. Use posters, floor markings to provide the key message.
    • Consider physical, distance or other engineering controls to protect staff and customers at social interaction points
    • Encourage cashless transactions such as tap and go, to reduce contact

    Source -  Safe Work Australia 

    The following resources/posters may be helpful for you in complying with the COVID Safe requirements:

    For display at a prominent location for your customers

    For display internally for your staff

    Other posters are available at Safe Work Australia

    Download the complete Retail COVID Safe information pack:

    Retail Information COVID Safe Pack

  • Stage 3 Easing of Restrictions is in place from midday , Friday 3 July, including border changes.  Queensland’s borders will remain closed to anyone who has been in Victoria within the past 14 days. 

    From 12 noon 10 July, any person from all States and Territories, except Victoria, may enter Queensland 
    subject to completing and signing a border declaration. Anyone entering Queensland from Victoria from 10 July will be subject to mandatory hotel quarantine 

    Key points for Accommodation facilities including hotels, resorts, motels and serviced apartment complexes.

    • All Accommodation Facilities need a current Work Health and Safety Plan that has COVID Safe strategies in place. This plan does not need to be submitted for approval and should be made available if requested. Details on how to develop your WHS Plan are here.
    • Social distancing should be observed to the extent possible
    • Resort swimming pools can operate provided that the social distancing rules are followed (i.e. 4 sq.m per person and 1.5m distance apart from each other and depending on the size of the pool to a maximum of 20 people at a time). Communal showers and change rooms must be closed. Toilets may remain open.
    • On site Restaurants and cafes must display their Mandatory COVID Safe Checklist.  

    Queensland Tourism and Accommodation Industry COVID Safe Plan 

    If you want to carry more than the numbers stated in the Roapmap from Stage 3, you must complete a Queensland Tourism and Accommodation Industry COVID Safe Plan

    This Plan outlines recommendations and procedures for operators to apply in re-opening their business, including information on:

    • Social distancing
    • Pre-screening of staff and customers
    • Cleaning and hygiene
    • Staff safety and unwell staff
    • Unwell guests
    • What to do when there is a confirmed COVID 19 diagnosis
    • FAQ’s
    • Links to posters and checklists.

    Please take the time to find out the requirements for your business site.  This plan does not need to be submitted to Queensland Health for approval, but please print and display the compliance statement. 

    NB: If you are a large and unique site you need to develop a Site Specific COVID Safe Plan and you need to submit it to COVID-19.Industryplans@health.qld.gov.au

    Poster

    Council has prepared a Protecting Noosa’s Community Poster which you may wish to display in a prominent location for your customer which outlines key safety measures.

    COVID 19 testing

    All Noosa GP’s are equipped to conduct COVID 19 swab testing which are processed locally. 

    Need assistance?

    For more information, visit the Queensland government COVID Webpage https://www.covid19.qld.gov.au/ or www.worksafe.qld.gov.au

    Call the Queensland Government Hotline: 134 COVID (134 268 43)

    Email: tourismresponse@ditid.qld.gov.au, the Department of State Development, Tourism and Innovation's new dedicated team for COVID-safe planning for tourism businesses.

    Alternatively, the WorkCover COVID Hotline – 1300 005 018 - may also be able to provide specific advice related to your property or business.

     

  • Noosa Council is committed to ensuring we protect our community from COVID transmission and want to ensure all independent operators of short term accommodation are aware of their responsibilites under the State Government's  Roadmap to Easing Queensland’s Restrictions. Short term accommodation includes independent operators within Body Corporate complexes,  home hosted accommodation, AirBNB accommodation and other independent accommodation provided through online booking platforms. 

    Key points for Independent Short Term Letting (STL) Accommodation/AirBNB properties

    • All Accommodation Properties need a current Work Health and Safety Plan that has COVID Safe strategies in place. This plan does not need to be submitted for approval and should be made available if requested. Details on how to develop your WHS Plan are here.
    • A Health Management Plan is required for home hosted short term accommodation e.g. where a room is rented out to people not in the same household, and using communal facilities such as a bathroom or kitchen.  
    • Social distancing should be observed to the extent possible
    • Importantly, the QLD Government public health rules to maintain are:
      - Hand hygiene
      - Respiratory hygiene
      - Frequent environmental cleaning and disinfection
    • We encourage operators to follow the SafeWork Australia Cleaning guidelines for Accommodation Providers

     

    COVID 19 testing

    All Noosa GP’s are equipped to conduct COVID 19 swab testing which are processed locally and swiftly. 

    Posters and Resources

    If you’d like some COVID-19 health and safety posters for display visit: Safework Australia

    Need assistance?

    For more information, visit the Queensland government COVID Webpage https://www.covid19.qld.gov.au/ or www.worksafe.qld.gov.au

    Call the Queensland Government’s Hotline: 134 COVID (134 268 43)

    Email: tourismresponse@ditid.qld.gov.au, the Department of State Development, Tourism and Innovation's new dedicated team for COVID-safe planning for tourism businesses.

     

  • If the services your industry provides have previously not been restricted by public health directions you can continue to operate as you are now, in line with the health guidance set out by the Chief Health Officer and Queensland Health. 

    All businesses will need to undertake some planning to ensure they keep their business, their staff and their customers safe.

    All businesses need a current Work Health and Safety Plan that has COVID Safe strategies in place. This plan does not need to be submitted for approval and should be made available if requested. Details on how to develop your WHS Plan are here.

    Businesses are no longer required to create defined spaces or areas for customers in their business.

    There is no specific customer cap for businesses – the number allowed is determined by the size of your business and the 4 square metre rule. For smaller venues below 200 square metres, businesses can have one person per 2 square metres up to 50 persons at a time.

    Office-based workers can return to their place of work.

    The public health rules to maintain

    • Physical distancing
    • 4 square metres per person when indoors
    • Hand hygiene
    • Respiratory hygiene
    • Frequent environmental cleaning and disinfection

    If you are a business owner and you would like to better understand your WHS duties regarding COVID-19 call 1300 005 018. 

    The following resources/posters may be helpful for you in meeting COVID Safe requirements:

    For display at a prominent location for your customers

    For display internally for your staff

    Other posters are available at Safe Work Australia

    Specific information may be available from your local Industry Association

  • Looking after your own health is paramount during such times, especially your mental health.  Programs below offer mental health support. 

    Small Business Mental Health - Support services and resources that offer business and mental health advice and assistance. 

    B Well and Prosper Program  -  A website to discover Wellbeing & Mental Health tools, resources, programs and information to support Sunshine Coast small business owners and employees. Visit B_Well & Prosper for more information.

    Beyond Blue provides immediate mental health services.  Talk through any anxiety you may be experiencing with a trained mental health professional.  Call 1 300 224 636.

    COVID-19 Small Business Mental Health - Queensland Mental Health Commission. This page contains Business Support Information, General Mental Health and Wellbeing, Resources for Small Business and links to other useful mental health websites.

    Workout videos -  Look after your mental health by participating in these exercise videos brought to you by the Noosa Aquatic Centre & Leisure Centre, including Yoga, Fitbarre and Pilates.

    Boost Your Healthy - The Queensland Government has launched Boost Your Healthy, a series of online videos and tips turning backyards into gyms and using Queensland’s sporting greats as personal trainers and motivators.

     

  • Looking to refresh and re-open?  Not sure how your business will look or operate in the post COVID economy?

    Noosa Council has engaged  local professional service providers to support and advise businesses as COVID-19 restrictions ease and businesses start to re-open. Businesses wishing to review and/or refresh their operations as we enter a post COVID economy, are encouraged to take up the below offers.   

    Subsidised by Council, business operators and owners can arrange a one on one (virtual) appointment to receive advice on specific issues.   Offers are described below and are wholly subsidised by Council. 

    The areas of expertise on offer are:

    1. Business Continuity Planning /Financial 
    2. Human Resources/Employee 
    3. Communications and Marketing 
    4. Innovation and Business Models
    5. Moving to an Online Retailing Model

     For more information, visit Subsidised Business Support Services 

  • The Australian Government has released a Continuing your business guide, created in acknowledgement of the devastating effects on business from the recent Australian bushfires and coronavirus. It provides information on positive steps to help keep a business operating, including reaching out to customers and protecting a business.

Interested in receiving the latest updates?
Subscribe to the Economic Development Newsletter here.
Subscribe to the Council e-newsletter here